Privacy Policy for DivergentTribe.com and Divergent Tribe LLC

Effective Date: 11/13/2024

1. Introduction

• Divergent Tribe LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our users' information. This Privacy Policy explains how we collect, use, and share personal and health-related information when you visit DivergentTribe.com or use our services, and how we comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

• Personal Information: When you interact with our website or services, we may collect personal information that identifies you, such as:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Health Information: Medical history, treatment information, and other health details relevant to occupational therapy services.

  • Payment Information: Credit card or billing information used for processing payments for services.

• Usage Data: We may collect information on how you interact with our website, including IP addresses, browser type, operating system, and pages visited. This information is collected through cookies and similar tracking technologies to improve our website and user experience.

• Communications: We retain information from any communications you have with us, such as emails, feedback, and inquiries.

3. How We Use Your Information

• We use the collected information to provide and improve our services, including:

  • Service Delivery: To schedule appointments, deliver occupational therapy services, communicate with you regarding your care, and respond to inquiries.

  • Compliance: To meet regulatory requirements and ensure our services comply with healthcare laws, including HIPAA.

  • Billing and Payments: To process payments and manage billing for services.

  • Website Improvements: To analyze usage patterns and make improvements to our website and services.

  • Marketing and Communications: With your consent, we may send you information about our services, updates, and relevant healthcare resources. You can opt out of marketing communications at any time.

4. How We Share Your Information

• Divergent Tribe LLC does not sell your personal information. However, we may share your information in the following circumstances:

  • Healthcare Providers: To coordinate care with other healthcare providers or specialists involved in your treatment, as necessary.

  • Service Providers: We may share information with third-party vendors who assist us in delivering services, such as payment processors, IT providers, or administrative support.

  • Legal and Regulatory Requirements: If required by law, we may share information with regulatory bodies, law enforcement, or to comply with court orders, subpoenas, or other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, provided the new entity agrees to maintain the same levels of privacy and data protection.

5. HIPAA Compliance and Protected Health Information (PHI)

• As a healthcare provider, Divergent Tribe LLC is committed to protecting the confidentiality of your health information and adheres to HIPAA regulations regarding Protected Health Information (PHI).

• Use and Disclosure of PHI: We only use or disclose your PHI as permitted by HIPAA for treatment, payment, and healthcare operations, or as required by law.

• Your Rights Under HIPAA: You have the right to access your health records, request amendments, obtain an accounting of disclosures, and request additional privacy protections. For more information, please refer to our [HIPAA Notice of Privacy Practices].

6. Data Security and Storage

• Data Security Measures: We implement industry-standard security protocols to protect your information, including encrypted storage, secure servers, and access restrictions. Our staff is trained to maintain strict confidentiality of client information.

• Data Retention: We retain personal and health information only as long as necessary for the purposes stated in this policy, or as required by law. We securely dispose of data that is no longer needed.

7. Cookies and Tracking Technologies

• DivergentTribe.com may use cookies and similar tracking technologies to improve user experience and analyze website usage. Cookies help us remember user preferences, improve site performance, and track site analytics.

• Managing Cookies: You can adjust your browser settings to control or block cookies, but note that some website features may not function properly without cookies.

8. Your Rights and Choices

• Access and Correction: You have the right to request access to and correction of your personal information. Contact us using the information provided below to make a request.

• Marketing Communications: You may opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails. You may also contact us directly to update your preferences.

• Privacy Preferences: You may request specific privacy restrictions regarding your personal or health information by contacting us. We will review and honor your request as feasible under applicable laws.

9. Children’s Privacy

• Divergent Tribe LLC does not knowingly collect personal information from individuals under the age of 13 without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us so we can take steps to delete the information.

10. Changes to this Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Effective Date.”

• We encourage you to review this policy regularly. Continued use of our website and services after any changes constitutes acceptance of the revised policy.

11. Contact Us

• If you have questions or concerns about this Privacy Policy, our data handling practices, or if you wish to exercise any of your privacy rights, please contact us at:

  • Email: Support@DivergentTribe.com

  • Phone: 1-970-310-7253

  • Mailing Address: 1692 S.W Rutland Street

    Port Saint Lucie, Fl 34987